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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/904870918 Title: Communicating professionally : a how-to-do-it manual Author: Catherine Sheldrick Ross; Kirsti Nilsen Publisher: Chicago : Neal-Schuman, an imprint of the American Library Association, 2013. ISBN/ISSN: 9781555709082 1555709087 OCLC:904870918

  
  

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Communicating professionally : a how-to-do-it manual

Author:	Catherine Sheldrick Ross; Kirsti Nilsen
Publisher:	Chicago : Neal-Schuman, an imprint of the American Library Association, 2013.
Series:	A how-to-do-it manuals for librarians
Edition/Format:	Print book : English : 3rd editionView all editions and formats
Summary:	"Professional communication guidance for library professionals, including fundamental skills such as listening, speaking, and writing; reading others' nonverbal behavior; how to integrate skills, with tips for practicing; sense-making, a theory of information as communication; common interactions like speaking one-on-one, working in groups, and giving presentations; and training others in communication skills, including a special section on technology-based training."  Read more...
Subjects	Communication in library administration -- United States. Communication in library science -- United States. Library records -- United States. View all subjects
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