Find a copy in the library
Finding libraries that hold this item...
Details
Genre/Form: | [Guides pratiques et mémentos] |
---|---|
Document Type: | Book |
All Authors / Contributors: |
Catherine Sheldrick Ross; Kirsti Nilsen |
ISBN: | 9781555709082 1555709087 |
OCLC Number: | 904870918 |
Description: | xxiii, 445 pages : illustrations ; 28 cm. |
Contents: | Nonverbal behavior -- Listening -- Speaking -- Writing -- Integration: Putting it all together -- Speaking one-to-one -- Working in groups -- Making presentations -- Producing texts -- Training others in communication skills. |
Series Title: | A how-to-do-it manuals for librarians |
Responsibility: | Catherine Sheldrick Ross & Kirsti Nilsen. |
Abstract:
"Professional communication guidance for library professionals, including fundamental skills such as listening, speaking, and writing; reading others' nonverbal behavior; how to integrate skills, with tips for practicing; sense-making, a theory of information as communication; common interactions like speaking one-on-one, working in groups, and giving presentations; and training others in communication skills, including a special section on technology-based training."
Reviews

