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Document Type: | Book |
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All Authors / Contributors: |
Catherine Sheldrick Ross; Kirsti Nilsen |
ISBN: | 9781555709082 1555709087 9781555709280 1555709281 9781555709297 155570929X 9781555709303 1555709303 |
OCLC Number: | 827256173 |
Description: | xxiii, 445 pages : illustrations ; 28 cm. |
Contents: | Nonverbal behavior -- Listening -- Speaking -- Writing -- Integration: Putting it all together -- Speaking one-to-one -- Working in groups -- Making presentations -- Producing texts -- Training others in communication skills. |
Series Title: | How-to-do-it manuals for libraries. |
Responsibility: | Catherine Sheldrick Ross & Kirsti Nilsen. |
Abstract:
Professional communication guidance for library professionals, including fundamental skills such as listening, speaking, and writing; reading others' nonverbal behavior; how to integrate skills, with tips for practicing; sense-making, a theory of information as communication; common interactions like speaking one-on-one, working in groups, and giving presentations; and training others in communication skills, including a special section on technology-based training.
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