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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/827256173 Title: Communicating professionally : a how-to-do-it manual Author: Catherine Sheldrick Ross; Kirsti Nilsen Publisher: Chicago : Neal-Schuman, an imprint of the American Library Association, 2013. ©2013 ISBN/ISSN: 9781555709082 1555709087 9781555709280 1555709281 9781555709297 155570929X 9781555709303 1555709303 OCLC:827256173

  
  

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Communicating professionally : a how-to-do-it manual

Author:	Catherine Sheldrick Ross; Kirsti Nilsen
Publisher:	Chicago : Neal-Schuman, an imprint of the American Library Association, 2013. ©2013
Series:	How-to-do-it manuals for libraries.
Edition/Format:	Print book : English : Third editionView all editions and formats
Summary:	Professional communication guidance for library professionals, including fundamental skills such as listening, speaking, and writing; reading others' nonverbal behavior; how to integrate skills, with tips for practicing; sense-making, a theory of information as communication; common interactions like speaking one-on-one, working in groups, and giving presentations; and training others in communication skills, including a special section on technology-based training.  Read more...
Subjects	Communication in library administration -- United States. Communication in library science -- United States. Library records -- United States. View all subjects
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