Communicating professionally : a how-to-do-it manual (eBook, 2013) [WorldCat.org]
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Communicating professionally : a how-to-do-it manual

Author: Catherine Sheldrick Ross; Kirsti Nilsen
Publisher: Chicago : Neal-Schuman, an imprint of the American Library Association, 2013. ©2013
Series: How-to-do-it manuals for libraries.
Edition/Format:   eBook : Document : English : Third editionView all editions and formats
Summary:
The new third edition of Communicating Professionally is completely revised with new sections outlining the opportunities offered by contemporary communication media.
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Details

Genre/Form: Electronic books
Additional Physical Format: (DLC) 2013011593
(OCoLC)827256173
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Catherine Sheldrick Ross; Kirsti Nilsen
ISBN: 9781555709297 155570929X
OCLC Number: 1150791487
Description: 1 online resource.
Contents: Intro --
Title Page --
Copyright Page --
Dedication --
Contents --
Preface --
Acknowledgments --
Part 1: Skills --
1. Nonverbal Behavior --
1.1. Introduction to Nonverbal Behavior --
1.2. Eye Contact --
1.3. Smiling and Nodding --
1.4. Pausing --
1.5. Posture --
1.6. Physical Appearance --
1.7. Personal Space --
1.8. Vocal Qualities --
1.9. Annotated Bibliography --
2. Listening --
2.1. Goals of Effective Listening --
2.2. Active Listening --
2.3. Barriers to Listening --
2.4. Improving Listening Skills --
2.5. Annotated Bibliography --
3. Speaking --
3.1. Introduction to Speaking Skills 3.2. Acknowledgment --
3.3. Minimal Encouragers --
3.4. Open Questions versus Closed Questions --
3.5. Avoiding Premature Diagnosis --
3.6. Sense-Making Questions --
3.7. Follow-Up Questions --
3.8. Reflecting Content --
3.9. Reflecting Feeling --
3.10. Inclusion --
3.11. Closure --
3.12. Giving Instructions and Directions --
3.13. Confrontation --
3.14. Giving Feedback --
3.15. Receiving Feedback --
3.16. Offering Opinions and Suggestions --
3.17. Annotated Bibliography --
4. Writing --
4.1. Analyzing the Audience --
4.2. Choosing an Appropriate Style --
4.3. Writing with Impact 4.4. Writing Clearly and Briefly --
4.5. Organizing --
4.6. Using Inclusive and Nondiscriminatory Language --
4.7. Checking Spelling --
4.8. Avoiding Common Grammatical Errors --
4.9. Using Tables, Charts, and Graphs --
4.10. Formatting the Page --
4.11. Writing Digitally --
4.12. Editing Your Work --
4.13. Postscript: Keeping Your Reader in Mind --
4.14. Annotated Bibliography --
5. Integration: Putting It All Together --
5.1. How to Use This Chapter --
5.2. Theory and Paradigms --
5.3. Sense-Making: A Theory of Information as Communication --
5.4. Microcounseling and Microtraining 5.5. Intentionality --
5.6. The Problem of Manipulation versus Genuineness --
5.7. Tips for Practicing --
5.7.1. Practicing Verbal Skills --
5.7.2. Practicing Writing Skills --
5.8. Skill Integration --
5.9. Annotated Bibliography --
Part 2: Applications --
6. Speaking One-to-One --
6.1. Introduction to Speaking One-to-One --
6.1.1. Communicating Face-to-Face: The First 60 Seconds --
6.2. Using the Telephone and Voice Mail --
6.2.1. Answering the Telephone --
6.2.2. Voice Mail --
6.3. Interviewing --
6.3.1. What Is an Interview? --
6.3.2. Dimensions of the Interview 6.3.3. All-Purpose Interviewing Skills --
6.4. Reference Interviews --
6.4.1. The Generic Reference Interview --
6.4.2. The Secondhand Reference Interview and the Imposed Query --
6.4.3. The Research Reference Interview --
6.4.4. The Telephone Reference Interview --
6.4.5. The Virtual Reference Interview --
6.4.6. The Readers' Advisory Interview --
6.4.7. Integrating Reference Interview Skills --
6.5. The Employment Interview --
6.5.1. Conducting the Interview --
6.5.2. Being Interviewed --
6.6. Coping with Special Situations --
6.6.1. Helping People with Disabilities
Series Title: How-to-do-it manuals for libraries.
Responsibility: Catherine Sheldrick Ross & Kirsti Nilsen.

Abstract:

The new third edition of Communicating Professionally is completely revised with new sections outlining the opportunities offered by contemporary communication media.

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